Privacy Policy

1. Introduction

Etna Labs AG ("Etna Labs," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Etna Labs AG is a company registered in Switzerland, located at Dammenstrasse 16, 6300 Zug, Switzerland. As a Swiss company, we comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is:

3. Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

• Contact information (name, email address, phone number)
• Company name and job title
• Messages and communications sent through our contact forms
• Any other information you voluntarily provide to us

3.2 Automatically Collected Information

• IP address and approximate location
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on our website
• Device identifiers

4. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To provide and improve our services
• To send you relevant information about our services (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations
• To protect our legitimate business interests

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary for the performance of a contract
• Legal obligation: Where we are required to process data by law
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

6. Data Sharing and Transfers

We do not sell your personal data. We may share your data with:

• Service providers who assist us in operating our website and services
• Professional advisors (lawyers, accountants) under confidentiality obligations
• Authorities when required by law or to protect our legal rights

When we transfer data outside Switzerland or the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or the Swiss Federal Data Protection and Information Commissioner.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us through our contact form. We will respond to your request within the legally required timeframe.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if applicable, your local data protection authority.